Support Deflection Gap-Finder
Find the questions users keep asking that have no tutorial to deflect them
https://apidirect.io/mcp?token=YOUR_API_KEY
Find the {product} questions people keep asking that we have no tutorial for.
support-deflection-gap-finder.
Any agent can also call get_skill(skill_id="support-deflection-gap-finder") to pull these steps on demand.
What it does
Every repeated "how do I" with no good doc or video is a ticket you'll keep paying for. This skill mines high-frequency help-seeking and cross-checks tutorial coverage to expose where a single piece of content would deflect the most support volume.
Who it's for: Support and knowledge-base content teams
Inputs
| Input | Required | Description | Example |
|---|---|---|---|
product |
Yes | Product whose help-content gaps you want to find | Airtable |
How your agent runs it
-
1
search_forums(query='{product} "how do i" OR "how to" OR "cant figure out"', time=year, get_sentiment=true)Collect recurring how-to questions; flag ones tagged confusion/fear as the most painful tasks.
-
2
search_reddit_comments(query='how do i {product}', sort_by=top, get_sentiment=true)Add Reddit help-seeking comments and cluster everything by the underlying task.
-
3
search_youtube(query='{product} tutorial how to')Count existing tutorials per task; tasks with few or zero quality videos are content gaps.
-
4
search_youtube(query='<top_demand_task> {product}')Confirm the single highest-demand question genuinely has no good video answer before prioritizing it.
Tools used
The full playbook
This is exactly what the MCP returns to your agent (via the support-deflection-gap-finder prompt or get_skill tool), with your inputs filled in.
SKILL: Support Deflection Gap-Finder
Every repeated "how do I" with no good doc or video is a ticket you'll keep paying for. This skill mines high-frequency help-seeking and cross-checks tutorial coverage to expose where a single piece of content would deflect the most support volume.
You are running this skill on API Direct via its MCP tools. Execute the steps below yourself by calling the named tools in order — values in <angle brackets> come from a previous step. Then deliver the result described at the end.
INPUTS:
- product (required): <product — ASK THE USER>
STEPS:
1. Tool `search_forums` — search_forums(query='<product> "how do i" OR "how to" OR "cant figure out"', time=year, get_sentiment=true)
Collect recurring how-to questions; flag ones tagged confusion/fear as the most painful tasks.
2. Tool `search_reddit_comments` — search_reddit_comments(query='how do i <product>', sort_by=top, get_sentiment=true)
Add Reddit help-seeking comments and cluster everything by the underlying task.
3. Tool `search_youtube` — search_youtube(query='<product> tutorial how to')
Count existing tutorials per task; tasks with few or zero quality videos are content gaps.
4. Tool `search_youtube` — search_youtube(query='<top_demand_task> <product>')
Confirm the single highest-demand question genuinely has no good video answer before prioritizing it.
DELIVER: A prioritized list of doc/video topics where user demand is high but tutorial coverage is missing or thin, ranked by deflection potential.
Note: each underlying tool call is billed at its normal endpoint price; get_sentiment adds a small per-page surcharge. Page through results as needed but stop once you have enough to deliver the outcome.